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Lead Content Designer

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Digital, Data & Technology
United Kingdom & ROI
Remote with occasional travel to Chelmsford
Up to £65000 per annum
24.05.2021 11:00 AM

This role will support the front line of local service delivery across a diverse range of public services, allowing you to see the impact that your work has on people’s lives.

If you are a talented Content Design leader, we want to hear from you.


The role:

  • advocate for inclusive and accessible services and help others to understand the benefits of good content design
  • provide strategic direction to the team and work collaboratively with the Service Transformation leadership
  • lead the Content Design team and manage hiring, development, pay and performance
  • shape the profession and build a community of practice for content design
  • align all content with wider strategic aims


You will:

  • collaborate with the Service Transformation leadership and a range of senior stakeholders to establish multi-disciplinary teams, resolve problems and develop future projects
  • help colleagues and stakeholders from other disciplines understand what content design is, why it’s important and how to work with content designers
  • help stakeholders monitor the performance of content and identify areas for improvement and potential projects
  • plan and manage the different phases of content design, iterating over time to ensure end-to-end journeys are based on evidence from user research and analytics
  • train and mentor teams to develop and implement best practice
  • make sure content meets Government Service Standards and accessibility regulations and appropriate policy and legal checks are carried out


You'll do great if you:

  • advocate for the user and create an understanding of how good content design can help stakeholders
  • have experience in balancing the needs of users with organisation priorities to make the right decisions and helping teams to act upon them
  • know how to manage stakeholder expectations and can build consensus between services or stakeholders
  • know how to build and nurture teams and can identify problems or issues in the team dynamic and rectify them
  • have experience in creating and managing content in a large and complex organisation
  • have experience of the best practice standards and application of inclusive and accessible design
  • know how to use analytics and user insight to define and improve content and guide decision making
  • have experience in creating content that works across multiple channels, devices, browsers and platforms

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