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IT Technical Support Officer

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Permanent
Digital, Data & Technology
-
United Kingdom & ROI
London
£30k - £36k
30.05.2019 12:09 PM
GB300519

KEY ACCOUNTABILITIES & TASKS

 

  • Ensures high levels of engagement with the business stakeholders, developing effective working relationships at all levels by simplifying complex technical messages and acting as an advocate of IT both externally and internally
  • Responsible for providing IT support to staff and reporting to the IT Services Manager
  • Keep all inventories up to date as and when changes are made
  • Ensures that appropriate IT policies are in place and adhered to by all staff
  • Ensures the company security policy is adhered to by all staff
  • Identifies potential new technologies that would benefit the business and improvements in the functionality and use of existing systems
  • Maintain the mobile phone accounts from setting up new phones to cancelling contracts
  • Create, maintain and remove any active directory user, contact or group accounts following the current procedures
  • Setup laptop, projectors and/or video conferencing equipment for meetings
  • Administer the hosted phone system with phone extensions, hunt groups, redirects etc
  • Move IT equipment when staff moves are required
  • Manage Incidents through the Service desk
  • Configure company laptops with remote working solutions
  • Ensure all printers are running optimally
  • Conduct network patching for IP phones and End User Computing Equipment when required
  • Maintain the Anti-Virus system and attend to any detections
  • Train staff on any IT aspect where training is required
  • Achieve high performance of IT services to meet the evolving needs of the business to ensure satisfied internal and external service users

 

JOB RELATED KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED FOR THE POST

 

Education/Qualification              

  • 3-5 years’ experience within IT
  • IT qualification such as MCSA – desirable but not essential

 

Job Related Knowledge

  • Windows 10
  • Active Directory
  • MS Exchange / Office 365 administration
  • MS Server 2012r2
  • Office 365
  • Wintel Desktop hardware

 

Essential Skills

  • The position is for a mid-sized organisation the individual will need to possess the ability to provide support across a broad range of systems
  • Provides a high level of attention to detail
  • Team player, with demonstrable ability to work collaboratively with colleagues
  • Proactive and able to operate without direct supervision
  • Understanding of and commitment to the highest standards of customer service and care
  • High quality verbal and written communication skills
  • Ability to coordinate multiple tasks simultaneously
  • Well-spoken and presented
  • Ability to explain technical jargon in layman’s terms
  • Able to deal with high pressure scenarios

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