IT SERVICE MANAGER

Posted on July 13, 2016 · Posted in TELECOMS

Job overview:

To ensure the IT Service Integration and Management of IT Services meets the operational needs and supports business outcomes. Drive improved effectiveness and efficiency from our supply chain, while building and maintaining strong relationships with key stakeholders. Always keeping the customer and passenger at the heart of everything we do. An ambassador for IT and striving to constantly improve the perception of IT and the services delivered.

Principle accountability:

  • Leadership, Line Management, coaching and mentoring of Service Management resources that support the IT Services and ITIL Service Management processes
  • Develop & Maintain senior stakeholder relationships and communicate IT service performance, understand business outcomes, shape improvements and the strategy for IT Services
  • Management of the communication to key stakeholders during and after high profile disruptions to IT Services.
  • Ensure total cost of ownership is understood for IT Services and seek opportunities to drive efficiencies
  • Ensure new or changed IT Services delivered by programmes meet the business requirements and are supportable, maintainable and are transitioned in a cost effective manner
  • Ensure the supply chain governance is effective and drives value for money.
  • Ensure appropriate governance and control exists to safeguard the IT Service and deliver to the agreed targets

Minimum required language knowledge (speaking+writing):

  • English

Job Location:                 Middlesex
Job Reference:               113827
Job Type:                         
Permanent
Job Rate/Salary:          
Excellent

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